Privacy Policy

Introduction

RedBuddy is a computer systems design and related services brand operated by Jiujiang Yiguo Tong Trading Co., Ltd., a company registered at Unit 114-1, Building 5, Balipo Resettlement Area, Lianxi District, Jiujiang 332000, China. Throughout this Privacy Policy, references to RedBuddy, we, us, or our mean Jiujiang Yiguo Tong Trading Co., Ltd. and the RedBuddy brand. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.redbuddy.buzz, referred to as the Website, or use any of our services, products, or features, collectively referred to as the Services.

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our Website and Services immediately. This policy applies to all individuals who interact with our digital platforms, including visitors, prospective clients, registered users, active clients, and any other users whose data we may process in the course of our business operations.

We take your privacy seriously and have developed this comprehensive policy to ensure transparency regarding our data handling practices. This document is designed to help you understand what information we gather, why we gather it, how we use it, and the choices and rights you have concerning your personal data. We encourage you to read this policy in its entirety. If you have any questions or require further clarification, please contact us using the details provided in the Contact Information section at the end of this document.

Information We Collect

We collect several categories of information to provide, maintain, and improve our Services. The type and scope of data we gather depends on how you interact with our Website and Services. We collect information both directly from you when you voluntarily provide it and automatically through your use of our Website. Below is a detailed breakdown of the categories of information we may collect.

Personal Identification Information. When you contact us through our Website, fill out a contact form, request a consultation, subscribe to our newsletter, or engage our Services, we may collect personal identification information including your full name, email address, phone number, company name, job title or role, department, and physical or mailing address. This information is provided voluntarily by you and is necessary for us to respond to your inquiries, deliver our Services, and maintain effective communication with you throughout our relationship.

Technical and Usage Data. When you visit our Website, we automatically collect certain technical information about your device and browsing activity. This includes your Internet Protocol address, browser type and version, operating system and version, device type and screen resolution, referring and exit URLs, date and time stamps of your visits, pages viewed, time spent on each page, click patterns and navigation paths, and other diagnostic data related to your session. We collect this information through server logs, cookies, web beacons, pixels, and similar tracking technologies.

Communication and Interaction Data. We may collect and maintain records of your communications with us, including emails, contact form submissions, chat messages, phone call logs and recordings where permitted by law, and any other correspondence exchanged between you and our team. If you participate in surveys, feedback requests, promotional events, webinars, or whitepaper downloads, we collect the responses and information you provide. We also collect data about your service interests, preferences, and any details you share during consultations, project scoping discussions, and ongoing project communications.

Business and Transaction Data. If you engage our Services as a client, we may collect business-related information such as company registration details, project requirements, technical specifications and system architecture details, billing and invoicing information, payment records, contract details, service level agreements, project timelines, deliverables, and a history of services provided. Payment card information is processed exclusively by third-party payment processors who adhere to industry security standards and is not stored directly on our servers.

How We Use Information

We use the information we collect for a variety of business and operational purposes. Each use is designed to enhance your experience, deliver our Services effectively, and comply with our legal obligations. We do not use your personal data for purposes that are materially different from or incompatible with those described in this policy without providing you with prior notice and, where required by law, obtaining your consent.

Service Delivery and Client Support. We use your information to provide, operate, and maintain our Website and Services, including processing and responding to inquiries and consultation requests, delivering computer systems design, integration, and related professional services, managing client accounts and projects, providing technical support and troubleshooting assistance, and communicating with you about your projects and ongoing engagements. We also use your data to personalize your experience and to present content, resources, and service offerings that are relevant to your industry sector and expressed interests.

Communication and Marketing. We may use your contact information to send you administrative messages, service announcements, project status updates, invoices, payment reminders, and security alerts related to your account or our Services. With your consent where required by law, we may also send you newsletters, industry insights, thought leadership content, case studies, and promotional materials about our Services that we believe may be of interest to you and your organization. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in any email we send or by contacting us directly.

Analytics, Research, and Improvement. We analyze usage patterns, technical data, and aggregated trends to understand how our Website and Services are used, to identify areas for improvement, to develop new features and service offerings, to optimize the performance and user experience of our digital platforms, and to make informed business decisions. This analysis typically involves aggregated or de-identified data that does not directly identify any individual. Where we conduct analysis using personal data, we apply appropriate safeguards to protect your privacy.

Legal Compliance and Security. We use your information to detect, prevent, investigate, and respond to fraud, abuse, security incidents, unauthorized access, and other harmful or illegal activities. We also use data to enforce our Terms of Service and other agreements, to comply with applicable laws, regulations, and legal processes, to respond to lawful requests from public authorities, and to protect our legal rights, property, and safety as well as those of our users, employees, and the public.

Legal Bases for Processing

We process your personal data in accordance with applicable data protection laws. Depending on your jurisdiction and the nature of the specific processing activity, our legal bases for processing your personal data include the following grounds. The performance of a contract: we process data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract. Compliance with a legal obligation: we process data where we are subject to a legal obligation under applicable law. Legitimate interests: we process data where it is necessary for the purposes of our legitimate business interests or those of a third party, provided those interests are not overridden by your data protection rights and freedoms. Consent: we process data where you have given us clear, informed consent to do so for one or more specific purposes.

Where we rely on legitimate interests as a legal basis, those legitimate interests include operating, maintaining, and improving our Website and Services for the benefit of all users; marketing our Services to existing and prospective clients to grow and sustain our business; ensuring the security, integrity, and availability of our systems, networks, and data; preventing and detecting fraud, abuse, and security incidents; conducting business analytics and research to inform strategic decisions; and managing our client relationships and internal administration. Where we rely on consent as a legal basis, you have the right to withdraw that consent at any time, although such withdrawal will not affect the lawfulness of processing carried out based on consent before its withdrawal. We will clearly indicate where consent is required and will obtain it before processing your data for those purposes.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, we may share your information with trusted third parties in the limited circumstances and for the specific purposes described below. We require all third parties with whom we share personal data to respect the security of your information and to treat it in accordance with applicable data protection laws and our contractual requirements.

Service Providers and Sub-processors. We engage third-party companies and individuals to perform functions on our behalf and to assist us in operating our business and delivering our Services. These service providers include website hosting and infrastructure providers, cloud storage and computing platforms, data analytics services, email delivery and communication platforms, payment processing providers, customer relationship management software, IT support and cybersecurity vendors, and professional advisers such as legal counsel and auditors. These providers have access to personal data only as necessary to perform their designated functions and are contractually obligated to maintain the confidentiality, security, and integrity of your information. They are not authorized to use your data for any purpose other than providing services to us.

Business Partners and Subcontractors. In the course of delivering our Services to clients, we may work with business partners, independent contractors, consultants, and specialized subcontractors who contribute expertise to client projects. Where such relationships involve the sharing of personal data, we enter into appropriate agreements that protect your information and limit its use to the purposes of the engagement.

Legal and Compliance Disclosures. We may disclose your personal data if we are required to do so by law or in response to valid and enforceable requests by public authorities, including courts, law enforcement agencies, regulatory bodies, and government entities. We may also disclose your information where we believe in good faith that disclosure is necessary to protect our rights, property, or safety and that of our users, employees, or the public; to enforce our Terms of Service or other applicable agreements; to detect, prevent, or address fraud, security, or technical issues; or in connection with a merger, acquisition, reorganization, sale of assets, financing, or similar corporate transaction. In the event of such a transaction, we will provide notice before your personal data is transferred and becomes subject to a different privacy policy, to the extent required by applicable law.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic and usage patterns, understand where our visitors originate, and enable certain website features to function properly. A cookie is a small text file containing a string of characters that is placed on your device when you visit a website. Cookies allow our systems to recognize your browser, remember your preferences and settings, and provide a more personalized and efficient browsing experience. In addition to cookies, we may use web beacons, pixels, tags, and similar technologies to collect information about your interactions with our Website and email communications.

We use several categories of cookies on our Website, each serving a distinct purpose. Essential or strictly necessary cookies are required for the operation of our Website and enable core functionality such as security, network management, and accessibility. These cookies cannot be disabled without impacting site performance. Performance and analytics cookies help us understand how visitors interact with our Website by collecting and reporting information about page visits, traffic sources, and user behavior in an aggregated and anonymous manner. Functionality cookies allow us to remember choices you make, such as your language preferences, region, or login details, to provide an enhanced and more personalized experience. Targeting or advertising cookies may be used to deliver advertisements that are relevant to your interests and to measure the effectiveness of our advertising campaigns.

You have control over cookie settings through your browser preferences. Most modern web browsers allow you to view, manage, delete, and block cookies for individual websites or across all websites. You may configure your browser settings to alert you when a cookie is being placed, to refuse all or certain types of cookies, or to delete cookies automatically when you close your browser. Please note that disabling or blocking certain categories of cookies may impact the functionality, performance, and user experience of our Website. For detailed information about the specific cookies we deploy and their purposes, or for assistance with managing your cookie preferences, please contact us using the details provided in the Contact Information section.

Data Retention

We retain your personal data only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations. The specific retention period applicable to your data depends on the type of data, the purpose for which it was collected and processed, and any applicable legal or contractual requirements. When determining the appropriate retention period, we carefully consider the amount, nature, and sensitivity of the personal data in question; the potential risk of harm that could result from unauthorized use or disclosure of that data; the specific purposes for which we process your data and whether those purposes can reasonably be achieved through other means; and any statutory or regulatory obligations that mandate retention for a defined period.

As a general framework, personal data collected through contact forms, service inquiries, and consultation requests is retained for the duration of our business relationship and for a reasonable period thereafter, typically up to three years following the last interaction, to address any follow-up matters, maintain continuity of service, and defend against potential legal claims. Technical data, server logs, and Website usage analytics are retained for a shorter period, generally up to twenty-six months, unless a longer retention period is required for security investigations, legal proceedings, or regulatory compliance. Marketing data and subscription preferences are retained until you withdraw your consent, unsubscribe from communications, or otherwise indicate that you no longer wish to receive marketing materials from us. When personal data is no longer required for the purposes for which it was collected, we securely delete, destroy, or irreversibly anonymize it in accordance with our data disposal and destruction policies and industry best practices.

Data Security

We implement and maintain a comprehensive set of technical, administrative, and physical security measures designed to protect your personal data against accidental, unauthorized, or unlawful access, disclosure, alteration, loss, or destruction. These measures are proportionate to the sensitivity of the data we process and the risks associated with our processing activities. Our security infrastructure includes encryption of data in transit using Transport Layer Security protocols and encryption of sensitive data at rest; network-level protections including firewalls, intrusion detection and prevention systems, and distributed denial-of-service mitigation; strict access controls and authentication mechanisms that limit data access to authorized personnel on a need-to-know basis; regular security assessments, vulnerability scanning, and penetration testing conducted by internal teams and external experts; secure software development practices including code reviews and security testing; and ongoing data protection and security awareness training for all employees and contractors who handle personal data.

While we strive to use industry-standard and commercially reasonable means to protect your personal data, it is important to understand that no method of electronic transmission or storage is entirely secure. We cannot and do not guarantee the absolute security of your data against all possible threats. In the unfortunate event of a data breach that affects your personal data and poses a risk to your rights and freedoms, we will notify you and the relevant data protection authorities without undue delay and in accordance with the requirements of applicable law. We encourage you to also take proactive steps to safeguard your personal information, including the use of strong and unique passwords, keeping your login credentials and devices secure, being vigilant against phishing and social engineering attempts, and exercising caution about the information you choose to share through online platforms.

International Data Transfers

RedBuddy operates on a global basis, serving clients and maintaining relationships with business partners and service providers across multiple jurisdictions. As a result, your personal data may be transferred to, stored on servers located in, and processed in countries other than the country in which you reside. Our primary business operations are based in China, and in the course of delivering our Services and managing our business, personal data may be accessed by or transferred to our personnel, service providers, business partners, and professional advisers located in various jurisdictions around the world, including but not limited to the United States, the member states of the European Economic Area, the United Kingdom, Canada, Australia, Singapore, Japan, and other countries in the Asia-Pacific region.

When we transfer personal data across international borders, we take appropriate and legally required safeguards to ensure that your data receives an adequate level of protection consistent with this Privacy Policy and the requirements of applicable data protection laws. These safeguards may include entering into standard contractual clauses or model contract clauses that have been approved by relevant data protection authorities or regulatory bodies; implementing binding corporate rules where applicable; conducting transfer impact assessments to evaluate the legal framework of the destination country and identifying any supplementary technical, contractual, or organizational measures needed to protect the data; relying on adequacy decisions issued by competent authorities that recognize certain countries as providing an adequate level of data protection; or, in limited circumstances, obtaining your explicit and informed consent for a specific transfer after explaining the potential risks involved.

By accessing our Website and using our Services, you acknowledge and understand that your personal data may be transferred internationally as described in this section. We are committed to ensuring that any international transfer of your data is conducted in compliance with applicable legal requirements and with due regard for your privacy rights. If you would like further information about the specific transfer mechanisms and safeguards we apply to international data flows, or if you wish to obtain a copy of the relevant contractual clauses or documentation, please contact us using the details provided in the Contact Information section below.

Privacy for Children

Our Website and Services are designed for and directed to business professionals, organizations, and enterprises. They are not intended for or marketed to individuals under the age of eighteen years. We do not knowingly collect, solicit, use, or disclose personal data from children as defined under applicable laws. If we become aware that we have inadvertently collected or received personal data from an individual under the age of eighteen, or under the applicable age of digital consent in the relevant jurisdiction, we will take immediate and appropriate steps to identify and delete that information from our systems and records without undue delay.

If you are a parent, legal guardian, or caregiver and you believe that your child or a child under your care has provided us with personal data without your knowledge and consent, we urge you to contact us immediately using the contact details provided in the Contact Information section of this policy. Upon receiving such notification, we will promptly investigate the matter and, upon verification that the data pertains to a child, will take all reasonable steps to remove the relevant information from our active systems, backup archives, and any third-party platforms where it may have been stored. We encourage parents, guardians, and educators to actively monitor and guide the online activities of children, to educate them about the importance of privacy and the protection of their personal information, and to utilize available parental control tools and privacy settings to help create a safer online environment.

Your Rights

Depending on your place of residence and the data protection legislation applicable in your jurisdiction, you may have specific and enforceable rights concerning your personal data. We respect these rights and are committed to providing you with accessible mechanisms to exercise them. The rights summarized below are subject to certain conditions, exceptions, and limitations prescribed by applicable law. To protect the security and integrity of your data, we may need to verify your identity before processing any request you submit, which may involve asking you to provide additional information or documentation to confirm your identity.

Right of Access. You have the right to request confirmation of whether we process your personal data and, where that is the case, to request access to that personal data along with detailed information about our processing activities. This information includes the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data has been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of your other data subject rights, the source of the data if it was not collected directly from you, and the existence of any automated decision-making, including profiling.

Right to Rectification. You have the right to request that we correct any inaccurate personal data we hold about you without undue delay. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to Erasure. You have the right to request the deletion or removal of your personal data under certain circumstances, sometimes referred to as the right to be forgotten. These circumstances include where the data is no longer necessary for the purposes for which it was collected; where you withdraw your consent and no other legal ground for processing exists; where you object to the processing and there are no overriding legitimate grounds; where the data has been unlawfully processed; or where the data must be erased to comply with a legal obligation.

Right to Restriction of Processing. You have the right to request that we restrict or suppress the processing of your personal data in certain situations. This applies where you contest the accuracy of the data, where the processing is unlawful and you oppose erasure and request restriction instead, where we no longer need the data but you require it for the establishment, exercise, or defense of legal claims, or where you have objected to processing pending verification of whether our legitimate grounds override yours.

Right to Data Portability. You have the right, in certain circumstances, to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transmit that data directly to another data controller where technically feasible, provided the processing is based on your consent or on a contract and is carried out by automated means.

Right to Object. You have the right to object at any time to the processing of your personal data where we rely on legitimate interests as the legal basis for processing. You also have an absolute right to object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately upon receiving your objection.

Right to Withdraw Consent. Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint. You have the right to lodge a complaint with a competent supervisory authority or data protection regulator in your country of residence, place of work, or the place of an alleged infringement if you consider that our processing of your personal data violates applicable data protection law.

Third-Party Links

Our Website may, from time to time, contain hyperlinks to third-party websites, platforms, plugins, applications, or online services that are not owned, operated, or controlled by RedBuddy or Jiujiang Yiguo Tong Trading Co., Ltd. These third-party links may be provided for your convenience, reference, or informational purposes. The inclusion of any third-party link on our Website does not constitute or imply our endorsement, approval, sponsorship, or recommendation of the linked website or its content, products, or services. We do not exercise control over and we are not responsible for the privacy practices, data collection policies, terms of use, content, security measures, or business practices of any third-party websites or services.

When you click on a third-party link, you will be directed away from our Website, and any personal data or other information you subsequently provide to the third party will be governed by that third party own privacy policy and terms of service, which we strongly encourage you to review carefully before engaging with the site or disclosing any personal information. We assume no liability or responsibility for the actions, content, or policies of any third-party websites or services that you may access through links on our Website. If you become aware of any third-party link on our Website that leads to content you believe to be inappropriate, harmful, or in violation of applicable law, please notify us so that we may evaluate the link and determine whether it should be removed from our Website.

Changes to This Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time and from time to time to reflect changes in our data processing practices, technological developments, legal and regulatory requirements, business operations, or for other operational, legal, or policy reasons. When we make changes to this policy that we consider material in nature, we will update the Effective Date displayed at the top of this page and post the revised version of the policy on our Website. Depending on the nature and significance of the changes, we may also provide additional or more prominent notice through other channels, such as by sending an email notification to registered users, displaying a banner or pop-up notice on our Website, or using other communication methods we deem appropriate to inform you of the changes and, where required by applicable law, to obtain your consent to the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices and how we are protecting your personal information. The date of the most recent revision will always be indicated by the Effective Date shown at the top of this page. Your continued access to or use of our Website and Services following the posting of any changes to this Privacy Policy constitutes your acknowledgment and acceptance of those changes, subject to any additional consent requirements imposed by applicable law. If you do not agree with the terms of the revised policy, you should immediately discontinue your use of our Website and Services and, if you wish, contact us to request the deletion of your personal data, subject to any legal obligations that may require us to retain certain information.

Contact Information

If you have any questions, comments, concerns, or requests regarding this Privacy Policy, our data protection practices, or the manner in which we handle your personal data, we strongly encourage you to reach out to us. We are committed to addressing your inquiries in a timely, transparent, and professional manner. You may contact us through any of the following channels:

Email: feedback@redbuddy.buzz
Phone: +14175048510
Postal Address: RedBuddy, c/o Jiujiang Yiguo Tong Trading Co., Ltd., Unit 114-1, Building 5, Balipo Resettlement Area, Lianxi District, Jiujiang 332000, China

We endeavor to acknowledge all inquiries and requests within five business days of receipt and to provide a substantive response or resolution as promptly as circumstances permit. If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with a designated data protection authority, you retain the right to lodge a complaint with your local supervisory authority at any time. Nevertheless, we would sincerely appreciate the opportunity to address and resolve your concerns directly before you escalate the matter to a regulatory body, and we encourage you to contact us in the first instance.